02 May What if you’ve had customer service wrong in your business all this time?
Your competition is stiff, the world of business is tough. In most industries, it’s a buyer’s market and they can shop around and choose whoever they want to do business with and will jump ship at a moment’s notice if things don’t go right for them.
Customers will only stay loyal to a business if they have a good reason to. As a result, you have to work even harder to keep your customers and build their trust in you, your products and services and your team.
By providing the best customer service, you will increase trust, and that could mean the difference between customer loyalty and customers who jump ship.
So how do you do this?
How do you keep customers and make them loyal, make them return to you and recommend you to others?
When was the last time you looked at your customer service performance and the tools and techniques your team use?
When something goes wrong for one of your customers, I am sure you and your team work very hard to put it right and ‘wow’ them with your memorable customer care.
It sounds like the right thing to do, you sort the problem out and ‘delight’ them with the level of care you have provided.
But what if it’s not enough if you want to win customer loyalty?
What if there is a better way to deal with your customers’ problems…
Click here to learn what can happen to your business success when instead of ‘wowing’ or ‘delighting’ your customers, you commit to reducing their effort to getting their problem resolved.