Customer Experience – What is it? Put simply it’s a measure of how satisfied your customers are whenever they engage with your business, either face to face or online. This experience is in your hands, so do you leave your customer experience to chance or design it...
Growth Mindset Instinctively we like growth. We like the mental pictures it builds in our minds. In business, growth is good, right? The Western world is built on a premise of growth for shareholders, who want to see ever-increasing returns on their investment. But what IS growth? Is...
Growth Mindset. There are so many challenges facing business owners up and down the country at the moment and there are also many challenges ahead as everyone tries to move through this crisis with the minimum of losses. I’m sure as a business owner it is hard...