Your checklist to build a great customer experience for your business Your customers’ experience of your products, services and business reflects everything your business does and does not do. When you take it seriously, you will earn the right to a sustainable competitive advantage, loyal customers, positive...
Deliver on your customers’ objectives to deliver a winning customer experience. The objective is your product or service. The higher objective is the ultimate goal. A Business Professor at Harvard once said: ‘People don’t want a ¼ inch drill, what they want is a ¼ inch hole in...
[caption id="attachment_20279" align="alignnone" width="462"] Business Bitesize - Invest in Team Time for Customer Experience[/caption] Invest team time to improve your customer experience and grow your business...
Customer Experience – What is it? Put simply it’s a measure of how satisfied your customers are whenever they engage with your business, either face to face or online. This experience is in your hands, so do you leave your customer experience to chance or design it...
Your customers determine the future of your business. Make a mistake, fail to treat a customer well, miss a delivery or deadline, deal with a problem badly and your business is at risk. In this social media world, customers are quick to let everyone know how badly...
What does a healthy workplace culture look like for your business? In his book ‘The Advantage – Why Organisational Health Trumps Everything Else’ Patrick Lencioni states: ‘More than anything else values are critical because they define your business’s personality’. If I asked you what the personality of your...
Have you ever considered how important your workplace culture is to the long- term prosperity of your business? Most business owners only invest time and energy on getting smarter (rather than healthier) by focusing on the tangible, easier to measure aspects of their business. However to build...
Changing the health of your business cannot be done overnight, but if you wait for the right time then the change will never come. Time pressures, staff shortages, cash flow, customers, meetings, team problems, these are all the reasons you might use to not invest the...
Release the untapped potential of your team! How engaged, inspired, satisfied or dissatisfied are they? When you answer this question, you start to see the missing discretionary effort that could be invested and working in your business with more inspired and engaged team members. Tap into this discretionary...
The health of your business determines its success. A workplace with good health and culture means your business will be profitable, your team will be productive, and you will all be invested in the same core behaviours, based on the principles and values YOU have instilled...