Why risk the future of your business by not building your levels of trust? Trust – a word that can mean so much, in so many different ways, to so many different people. What does trust mean to you? The dictionary definition of trust is: “Reliance on the integrity,...
Take a minute right now and think of a person with whom you have a high-trust relationship—perhaps a boss, co-worker, customer, spouse, parent, sibling, child or friend. 1. Describe a high-trust relationship a) What’s it like? b) How does it feel? c) How well do you communicate? d) How quickly...
Demonstrate your value by digging deep to discover your customer’s hidden challenges The success of your business depends on your customers, without them you would not have a business. The future of your business depends on keeping these customers and winning new ones. To do this you...
\Meet challenges head-on when it comes to your customers status quo… When it comes to delivering and communicating your value to your customer, a few questions might come to mind… What do customers really want and how do I meet their demands? What do customers really...
How do you communicate your value to your customers? What is ‘Customer Value’? The Business Insider definition is: “Customer Value is the perception of what a product or service is worth to a customer versus the possible alternatives. Worth means whether the customer feels they have got the...
Your business wins when you communicate your value to your customers How important to you and your team is the value you provide to your customers? How often do you discuss customer value in team meetings? How good are you at sharing this value with your customers? What I...
Deliver on your customers’ objectives to deliver a winning customer experience. The objective is your product or service. The higher objective is the ultimate goal. A Business Professor at Harvard once said: ‘People don’t want a ¼ inch drill, what they want is a ¼ inch hole in...
Customer Experience – What is it? Put simply it’s a measure of how satisfied your customers are whenever they engage with your business, either face to face or online. This experience is in your hands, so do you leave your customer experience to chance or design it...
Your customers determine the future of your business. Make a mistake, fail to treat a customer well, miss a delivery or deadline, deal with a problem badly and your business is at risk. In this social media world, customers are quick to let everyone know how badly...
What does a healthy workplace culture look like for your business? In his book ‘The Advantage – Why Organisational Health Trumps Everything Else’ Patrick Lencioni states: ‘More than anything else values are critical because they define your business’s personality’. If I asked you what the personality of your...