In a high-trust working environment, costs go down, speed improves, your team and your customers are more engaged and satisfied and your business transactions are easier. You will be able to grow your team, your business and your profits – simply by focusing on building,...
A checklist to help you communicate your value to your customers To get your customer to change and buy from you requires skill and knowledge, it requires you to have crystal clear clarity on your value to your customer and to be able to communicate your...
Your business wins when you communicate your value to your customers How important to you and your team is the value you provide to your customers? How often do you discuss customer value in team meetings? How good are you at sharing this value with your customers? What I...
Identify your customer groups to improve your customer experience Loyal customers help grow your business; loyal customers come when they have a winning customer experience with your business. It sounds simple but in this highly competitive, social media-saturated business world it is hard to stand out from...
have our healthy ‘workplace wins’ checklist to ensure your healthy business future… It pays to take your business values seriously so that you can build, maintain and nurture a healthy workplace culture. Your commitment to your business values and behavioural standards will positively impact everyone’s attitude, drive...
Choosing business objectives is one of the most crucial yet challenging tasks you will undertake as a business leader, especially now during this uncertain time of turmoil. Get it right and your business survives, get it wrong and you’ll need to re-think and re-assess. To help you...
Focus: The results of your business matter more than anything else – yes? If your business does not achieve revenue targets, acquire new customers and ultimately remain profitable, then its future is under threat. From March 2020 most office-based businesses proved that the Monday-Friday, 9-5, in the...
Research might be the end of the office-based 9-5 Before the spring of 2020, the traditional way of working for over 90% of office-based workers was to commute to an office, start work at 9 am, sit behind a desk, surrounded by a team, maybe attend...