Why risk the future of your business by not building your levels of trust? Trust – a word that can mean so much, in so many different ways, to so many different people. What does trust mean to you? The dictionary definition of trust is: “Reliance on the integrity,...
To help you define and measure the impact of the trust levels at play in your organisation, have a look at which of these 7 levels best reflect where you are. You may prefer to isolate a particular team or project. Using this brilliant signposting tool...
Take a minute right now and think of a person with whom you have a high-trust relationship—perhaps a boss, co-worker, customer, spouse, parent, sibling, child or friend. 1. Describe a high-trust relationship a) What’s it like? b) How does it feel? c) How well do you communicate? d) How quickly...
How do you communicate your value to your customers? What is ‘Customer Value’? The Business Insider definition is: “Customer Value is the perception of what a product or service is worth to a customer versus the possible alternatives. Worth means whether the customer feels they have got the...
Deliver on your customers’ objectives to deliver a winning customer experience. The objective is your product or service. The higher objective is the ultimate goal. A Business Professor at Harvard once said: ‘People don’t want a ¼ inch drill, what they want is a ¼ inch hole in...
[caption id="attachment_20279" align="alignnone" width="462"] Business Bitesize - Invest in Team Time for Customer Experience[/caption] Invest team time to improve your customer experience and grow your business...
We can all remember good and bad customer experiences; how many times have you gone back to a business that has treated you badly? And how many times have you shared this story with others to ensure they don’t receive the same treatment? Don’t let this...
Customer Experience – What is it? Put simply it’s a measure of how satisfied your customers are whenever they engage with your business, either face to face or online. This experience is in your hands, so do you leave your customer experience to chance or design it...
Your customers determine the future of your business. Make a mistake, fail to treat a customer well, miss a delivery or deadline, deal with a problem badly and your business is at risk. In this social media world, customers are quick to let everyone know how badly...
What does a healthy workplace culture look like for your business? In his book ‘The Advantage – Why Organisational Health Trumps Everything Else’ Patrick Lencioni states: ‘More than anything else values are critical because they define your business’s personality’. If I asked you what the personality of your...