Your team’s enthusiasm has a direct impact on their productivity and the success of your business. In extensive research conducted by the Sirota Group, they believed that the enthusiasm of any team as a measure of productivity and motivation is central to a Three-Factor Theory (the...
Improve your team If you believe that the levels of enthusiasm and commitment in your team are ‘hard-wired’ then you’re missing out on greater results for your business. 14% of businesses have achieved high levels of enthusiasm and reap the rewards from this, thanks to better staff...
The success of your business relies heavily on the performance of your team. If they underperform then so will your business. Employee satisfaction is key in any business success, and when employees are not satisfied with their job, they lack enthusiasm about the day to day...
Personal Customer Service If asked, what do you think your customers would say about your customer service? How do your customer service team treat your customers? Bad customer service can cause disloyalty with callbacks, transfers, department switching, having to repeat information and customers feeling they are being treated...
Your competition is stiff, the world of business is tough. In most industries, it’s a buyer’s market and they can shop around and choose whoever they want to do business with and will jump ship at a moment’s notice if things don’t go right for...
When it comes to growing your business, it follows that you must take your customer service seriously. How you handle your customers and how you treat them when something goes wrong will determine your business success. How many customers have you lost due to poor customer service? Or,...
SPRING STATEMENT 2019 KEY ANNOUNCEMENTS Chancellor Philip Hammond delivered few significant announcements in his Spring Statement on 13 March 2019, instead reiterating or updating those made in Budget 2018. Aside from a response to the updated economic and fiscal forecasts from the Office for Budget Responsibility, here are some of the key...
[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column width="1/2"][vc_column_text]Asking naïve or ‘beginners mind’ questions in your business put you on the road to creative breakthrough questions. Putting a stranger in the room when asking the ‘WHY?’ questions will bring another perspective to the questions being asked...
Raising finance for businesses is challenging to say the least. If you are thinking of expanding your business or starting a new one, you will probably need to raise finance. This requires careful planning and good professional advice. It is generally wise to seek financing...
‘WHY?’ – a word that you probably use 100 times a day. ‘WHY?’ is crucial to the success of your business. Innovative breakthrough ideas start with ‘WHY?’. The 3-question formula to create breakthrough questions starts with ‘WHY?’. Warren Berger in his book ‘A More Beautiful Question’ uncovered this formula,...