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Business Bitesize Customer Service Prospero Accounting Ltd

21 May Provide a personal customer service in your business

Personal Customer Service If asked, what do you think your customers would say about your customer service? How do your customer service team treat your customers? Bad customer service can cause disloyalty with callbacks, transfers, department switching, having to repeat information and customers feeling they are being treated...

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Spring Statement 2019 Prospero Accounting Ltd

14 Mar Spring Statement 2019: Key Announcements and Reactions

SPRING STATEMENT 2019 KEY ANNOUNCEMENTS Chancellor Philip Hammond delivered few significant announcements in his Spring Statement on 13 March 2019, instead reiterating or updating those made in Budget 2018. Aside from a response to the updated economic and fiscal forecasts from the Office for Budget Responsibility, here are some of the key...

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Prospero Accounting THE 3-PART FORMULA TO CREATING BREAKTHROUGH QUESTIONS FOR YOUR BUSINESS

21 Feb The 3-part formula to creating breakthrough questions for your business

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column width="1/2"][vc_column_text]Asking naïve or ‘beginners mind’ questions in your business put you on the road to creative breakthrough questions. Putting a stranger in the room when asking the ‘WHY?’ questions will bring another perspective to the questions being asked...

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