Running a business at the moment looks harder than it’s ever been You've got to repeatedly reach. There’s no doubting the challenges and the emotional roller coaster we are all experiencing just now. There’s no doubting the seriousness of the health issues and the economic impact we...
Job Security is in doubt like never before. According to a massive research study into team morale, being treated fairly matters more than anything else. The research (18million+ employee surveys), suggests that FAIRNESS breaks down into 3 elements: Your team’s sense of job security; Your team’s sense of fair pay, and ...
Managing Difficult Conversations: We’re all experiencing heightened emotions and stresses because of the impact of COVID-19. Add these extra emotions into the difficult conversations that are needed at this time, and it can feel like an unstable tinderbox. Throw in the mix the fact that (almost) everyone...
When faced with these challenging times, getting your team’s full buy-in to new ways of working together (remotely from home) with the use of virtual team meetings and new ways of working with customers is essential. Remote working needs routine. Daily routines for all your...
You might be using email marketing to let your customers know about your products and services, but are you actively driving them to your website using smarter email marketing techniques? If the email you send is information only and has no further action required, the chances...
10 do's and don't to handle difficult conversations. Like any difficult conversation, there are skills to handling it well, however, when you are in the heat of the moment or feeling that you are being verbally attacked it is very hard to maintain the level of...
You, me, everybody would prefer not to follow a checklist, yet they keep us alive in many walks of life. Checklists can keep your business alive too and help it thrive. Set up and insist on the use of a checklist for the business critical tasks...
What are your working triggers? What can the success and application of Olympic gold medallist and world record holder Adam Peaty teach us about our working environment? Adam Peaty is a 100m breaststroke swimmer who has taken his event to unprecedented new heights. He is European, Commonwealth,...
Do you struggle with your marketing message? Is explaining what you do complicated? Remember you only have a few seconds to engage with your customers before they switch off from what you are saying. You need a great story – like the magic of the movies! Why would you...
What is your marketing story? What is a hero? In stories or in the movies the hero is the person with the most dramatic storyline, the person involved in most of the action, who must overcome the most obstacles to eventually come out at the other...