Identify your customer groups to improve your customer experience Loyal customers help grow your business; loyal customers come when they have a winning customer...
[caption id="attachment_20279" align="alignnone" width="462"] Business Bitesize - Invest in Team Time for Customer Experience[/caption] Invest team time to improve your customer experience and grow...
We can all remember good and bad customer experiences; how many times have you gone back to a business that has treated you...
Customer Experience – What is it? Put simply it’s a measure of how satisfied your customers are whenever they engage with your business, either...
Your customers determine the future of your business. Make a mistake, fail to treat a customer well, miss a delivery or deadline, deal with...
have our healthy ‘workplace wins’ checklist to ensure your healthy business future… It pays to take your business values seriously so that you can...
What does a healthy workplace culture look like for your business? In his book ‘The Advantage – Why Organisational Health Trumps Everything Else’ Patrick...
Have you ever considered how important your workplace culture is to the long- term prosperity of your business? Most business owners only invest time...
Changing the health of your business cannot be done overnight, but if you wait for the right time then the change will never...
Release the untapped potential of your team! How engaged, inspired, satisfied or dissatisfied are they? When you answer this question, you start to see the...
The health of your business determines its success. A workplace with good health and culture means your business will be profitable, your team will...
Secure the future of your business.. To secure the future of your business you need to heavily rely on the commitment and dedication of...
In this increasingly competitive world, your business must stay relevant, it must stay ahead of the competition and it must be willing to...
How do you REDUCE the barriers to change in your business? Your business must change to survive and thrive. But enacting real, lasting and...
When you talk to your team about the strategies you want to make in your business, how do they react? Does their reaction change...
For your business to survive and thrive, change is necessary, essential even. Standing still is a recipe for irrelevance and ruin. But change in...
The mere mention of the word ‘change’ may cause some of your team to feel uneasy. You probably feel that your team resist change,...
Brexit – a change that everyone has an opinion. It has divided families, businesses and governments. BUT on the 23rd June 2016 the UK did...