Author: prospero-admin

KPIs Business Bitesize Prospero Accounting Ltd

06 Sep KPIs: What would make your business canary fall off its perch?

KPIs Why would any business owner only look back at their business’s previous results? What happens if you start measuring the actions your business takes to ensure a successful future for your business? Canary-like KPIs… Canaries ensured the survival of miners in the last century…if the canary stopped singing...

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Business Bitesize Customer Service Prospero Accounting Ltd

21 May Provide a personal customer service in your business

Personal Customer Service If asked, what do you think your customers would say about your customer service? How do your customer service team treat your customers? Bad customer service can cause disloyalty with callbacks, transfers, department switching, having to repeat information and customers feeling they are being treated...

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