We are honest, truthful and open with our clients, and expect them to be the same with us. We provide a service that is friendly, courteous and confidential, and base our relationships with clients on mutual respect.
Our clients are successful owner managed businesses who actively promote our firm.
We clearly define our services so that our clients know in advance what they can expect to receive and the price they will pay.
We always try to meet and where possible, exceed client expectations. We are committed to providing a first class service that is timely, pro-active and adds value to our clients.
We encourage individual and team relationships to achieve integration and co-ordination throughout. Effective delegation is always paramount and promotion will occur from within whenever possible. We operate a meritocracy.
We communicate across the firm and actively listen to each other. Every team member has a designated mentor. We all participate in decision making in order to set our objectives and interface with management to achieve quality standards.
Our directors always place the good of the company, its team and its clients before their own self-interests.
We are a quality, friendly firm, and are perceived as such by the outside world.
We provide professional business advisory services in line with market demands; a firm that fully utilises IT and a firm that has a high standard of professionalism.
We have a recognised company logo within our local business communities and are always considered by those communities when they require business advice.
We are accessible to the outside world. We organise regular marketing events and produce effective marketing material.